IM Maldives Collection
Booking Policy
Please review our booking terms, payment schedule, and cancellation policy before confirming your reservation.
Payment Terms
All payments are due according to the schedule below based on the time of booking relative to your travel date.
| Booking Timeframe | Deposit Due | Balance Due |
|---|---|---|
| More than 60 days before arrival | 30% at time of booking | Remaining 70% due 45 days before arrival |
| 30 to 60 days before arrival | 50% at time of booking | Remaining 50% due 14 days before arrival |
| Less than 30 days before arrival | 100% at time of booking | Full payment required |
Cancellation & Refund Policy
Cancellations must be submitted in writing via email. The following cancellation fees apply based on the number of days before the scheduled arrival date.
| Cancellation Period | Cancellation Fee | Refund |
|---|---|---|
| 60+ days before arrival | Deposit forfeited | Balance refunded in full |
| 30–59 days before arrival | 50% of total booking value | 50% refunded |
| 15–29 days before arrival | 75% of total booking value | 25% refunded |
| Less than 15 days / No-show | 100% of total booking value | No refund |
Note: Some resorts may have stricter cancellation policies. Your booking confirmation will specify the applicable policy for your reservation.
Payment Methods
Credit / Debit Card
We accept Visa, Mastercard, and American Express. Card payments may incur a 2.5% processing fee.
Bank Transfer
Direct bank transfers in USD are accepted. Bank details will be provided upon booking confirmation. Please include your booking reference in the transfer.
Important Information
Check-in / Check-out
Standard check-in is from 2:00 PM; check-out is by 12:00 PM noon. Early check-in and late check-out are subject to availability and may incur additional charges.
Taxes & Service Charges
All quoted prices include applicable GST (16%) and Green Tax ($6 per person per night). Service charges of 10% are standard at all resorts. Additional resort surcharges during peak seasons (Christmas, New Year, Chinese New Year) may apply.
Transfers
Airport-to-resort transfers (speedboat, domestic flight, or seaplane) are arranged based on your flight schedule. Please provide your international flight details at least 7 days before arrival. Transfer costs are included unless stated otherwise.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical emergencies, and baggage loss. IM Maldives is not liable for losses not covered by insurance.
Questions About Your Booking?
Our reservations team is here to help with any questions regarding payments, cancellations, or booking modifications.